Shipping and Delivery Policy
Effective date & last updated: 1 August 2026.
For these policies, “Mahabelly”, “we”, “us” or “our” refers to Fenn & Jacob Associates LLP, which operates Mahabelly and Mahabelly Canteen outlets and the websites www.mahabelly.com, www.mahabelly.shop and www.mahabelly.co.
Mahabelly delivers freshly prepared food within serviceable areas surrounding participating outlets.
1. Serviceability
Delivery availability depends on the selected outlet; delivery distance and location; operating hours; item availability; delivery-partner availability; and prevailing traffic, weather and operational conditions. We may decline or cancel an order that cannot reasonably be delivered to the stated address.
2. Delivery Estimates
Estimated delivery times are indicative and not guaranteed. Most orders are expected to be delivered within approximately 30 minutes to 2 hours, depending on the outlet, order size, location and prevailing conditions. Large, bulk, festive and catering orders may require additional preparation and delivery time.
3. Delivery Charges
Any delivery, packaging, handling or platform charges will be displayed before checkout. Charges may vary according to distance, order value, outlet, time and delivery channel.
4. Customer Availability
You must provide a complete and accurate address, landmark and active mobile number and remain available to receive the order. Where delivery cannot be completed because the address is incorrect or inaccessible, entry is denied by security or building management, the customer cannot be contacted, or no person is available to receive the order, the order may be returned or treated as delivered after reasonable attempts. A refund may not be available for food already prepared and dispatched.
5. Delivery Handover
The order will be treated as delivered when handed over to the customer; a person present at the delivery address; security, reception or another person authorised by the customer; or a designated location requested by the customer. Customers should inspect the packaging at the time of delivery and promptly report visible damage, spillage or missing items.
6. Delays
Delivery may be delayed due to traffic, weather, public events, road closures, high order volumes, technical issues or other circumstances beyond our reasonable control. Where an order is substantially delayed, please contact us. Depending on the status of preparation and dispatch, we may provide an update, replacement, credit, cancellation or refund.
7. Food Quality After Delivery
For food safety and quality, orders should be consumed promptly or stored appropriately after delivery. We are not responsible for deterioration caused by prolonged storage, delayed consumption, improper reheating or handling after the order has been delivered.
8. Third-Party Delivery Platforms
Where delivery is fulfilled through an independent aggregator or logistics provider, their delivery terms may also apply. Complaints may be raised through the relevant platform or directly with us. We will reasonably assist in resolving issues relating to food prepared by Mahabelly.
9. Bulk and Catering Orders
Bulk, festive and catering orders may be governed by separately agreed terms concerning advance payment, minimum quantities, delivery windows, setup requirements and cancellation charges. Where separately agreed terms conflict with this policy, the separately agreed terms will prevail.
10. Delivery Assistance
Email: connect@mahabelly.com · Phone: +91 9017906907.